What is Quality Management and what does it mean?
Quality Management are set of best management practices to ensure that an organization produces products or deliver services with a consistent desired quality level to meet or exceed the Customer requirements.
Managing Organization and its processes for Quality is vital if the Organization has to meet or exceed the Customer requirements or meet or exceed its Organizational goals / objectives.
Quality management focuses on four main areas:
- Quality Planning: Quality planning ensures setting measurable Quality objectives, planning resources and processes to meet the desired objectives
- Quality Assurance: Quality assurance includes the set of procedures to provide confidence to the Customers that the requirements for quality will be met
- Quality Control: Quality control is the set of procedures that ensures that the quality requirements are fulfilled.
- Quality Improvement: Quality improvement are set of activities to enhance the current level of quality achieved by the Organization.
Quality Management includes the establishment of Quality Policy that serves as the Quality vision, Quality objectives that serves as Quality mission, and the processes
Seven Quality Management principles as per ISO 9001:2015
The Seven Quality Management Principles according to ISO 9001:2015 standard are as follows:
- Customer Focus
- Leadership
- Engage your people
- Process approach
- Improvement
- Evidence based decision making
- Relationship management
(Courtesy: ISO)
