Proper understanding of the meaning of the word "Quality" is to be understand by all relevant interested parties in an Organization. This will enable the holistic understanding and application of it in an Organization. Instead of thinking that the Quality word applies to a function or a department in an Organization, the definitions given by Management Gurus will influence all Stakeholders of the Organization to view Quality from the perspectives of Customer, professional work discipline, etc.
Quality definition by Dr. W. Edwards Deming:
Quality Guru and famous American Statistician Dr. W.Edwards Deming defines Quality as "Quality is defined by the satisfaction of the Customers"
Quality definition by Dr. Joseph Juran:
Quality Guru Dr. Joseph Juran defines Quality as "Quality is fitness for use"
Quality definition by Peter Drucker:
Management Guru Peter Drucker defines Quality as "Quality in a service or product is not what you put into it. It is what the Customer gets from it"
Quality definition by Aristotle:
Ancient Greek Philosopher Aristotle defines Quality as "Quality is not an act. It is a habit"
Quality definition by Philip Crosby:
Quality Guru Philip Crosby defines Quality as "Quality is free"
What is Quality Circle?
A good collaborative technique of solving work related issues is that of a Quality Circle. A quality circle is a group of employees performing simil…Read More
What is Benchmarking?
Benchmarking is a technique of identifying, comparing and adapting the best business procedures and best practices from different Organizations who …Read More
